What Information is Collected
We may receive, collect, and store any personal information you enter on our website or provide us in any other way. In addition, we may collect non-personal information such as the Internet Protocol (IP) address used to connect your computer to the Internet, computer and connection information, the type of Internet browser you are using, operating system, what brought you to our website, as well as which of our web pages you have visited. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
How Information is Collected
If you fill out any of our online forms such as an appointment/estimate request, prescription request, or volunteering information, there will be information like your name, address, phone, email, and pet information. When the specific form is completed, this information is only used for the specific purposes of that transaction, or as a part of that specific process. Your personal information will be used for the specific reasons stated above only.
Why Information is Collected
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate Services;
To provide our Clients with ongoing customer assistance and communication regarding their pet(s);
To be able to contact our Visitors and Clients with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How Information is Stored, Used, Shared, and Disclosed
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to market our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
Although our site does not directly sell and services or products, any direct payment gateways offered by Wix.com and used by our website adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our website and its service providers.
How We Communicate with Site Visitors
We may contact you to notify you regarding your client account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to respond to or otherwise communicate with you regarding the request you made through our website through the information that you provided, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Session (transient) cookies: These cookies are erased when site visitors close their browsers and are not used to collect information from their computers. They typically store information in the form of a session identification that does not personally identify the user.
Persistent (permanent or stored) cookies: These cookies are stored on a website visitor's hard drive until they expire (at a set expiration date) or until they are deleted. These cookies are used to collect identifying information about the user, such as web surfing behavior or user preferences for a specific website.